Challenge
A pulp & paper operation needed to modernize multi‑craft training while improving leadership capability and documentation quality. Inconsistent skill expectations across shifts led to variability in process control, equipment performance, and product quality.
Solution
A combined operational and organizational development program: JTAs for all skilled crafts; craft‑specific training (pneumatics, PLCs, process measurement, mechanical systems, troubleshooting); leadership development to improve communication and accountability; performance‑management redesign with goal alignment and new appraisal tools; and departmental planning facilitation to align operations, maintenance, and HR.
Outcome
A combined operational and organizational development program: JTAs for all skilled crafts; craft‑specific training (pneumatics, PLCs, process measurement, mechanical systems, troubleshooting); leadership development to improve communication and accountability; performance‑management redesign with goal alignment and new appraisal tools; and departmental planning facilitation to align operations, maintenance, and HR.